Once your order ships, we will email the tracking number or link to the address used at checkout.
How to track
- Open your shipping-confirmation or order-status email.
- Select the tracking link.
- Allow time for the carrier’s first scan to appear.
Tracking has not updated?
Check the latest carrier event first. If tracking appears stalled for several business days, email support@1luckdrop.com with your order number and tracking number.
Marked delivered but not received?
Check the delivery location, mailbox, parcel locker, household members, neighbors, building staff, and any carrier notice. Contact the carrier, then email us with your order number and the steps already taken.
Never send full payment-card numbers, passwords, or identity documents in a tracking request.